1. General Information By purchasing any service from our Minecraft server hosting platform, you agree to these terms.

2. Service Delivery Once payment is completed, your server will be delivered within minutes, though it may take up to several hours depending on the setup.

3. No Refund Policy All sales are final. After payment and service delivery, no refunds will be issued for any reason.

4. Downtime and SLA Compensation We strive for 99% uptime. If downtime exceeds acceptable limits, you may request SLA compensation (such as extended hosting time), but no refunds will be given. SLA requests must be made within 7 days of the incident.

5. Payment and Security All payments are processed securely via Stripe. Your order will not be processed until full payment is received.

6. Modifications and Termination We reserve the right to modify, suspend, or terminate services at any time for misuse or violations of these terms.

7. Changes to Terms We may update these terms at any time. Changes will be posted on our website and take effect immediately.

8. Contact Information For any inquiries regarding these terms, please contact support at support@shieldhost.cloud.